How to Claim Old Mutual Funeral Policy

How to claim old mutual funeral policy
Losing someone dear is tough. It’s an emotional rollercoaster, and dealing with the financial side of things during a funeral? That can add a heap of stress. But guess what? Old Mutual’s got your back with their Funeral Policy. It’s like a helping hand, ready to help you to ease the load when you need it most. In this guide, we’re delving into the world of how to claim Old Mutual Funeral Policy – a financial cushion designed to ease the burden when you need it most. From understanding how this policy works to unlocking the steps for a seamless claim process, we’ll unravel the intricacies in straightforward terms.  Let’s explore what Old Mutual offers, its advantages, possible drawbacks, pricing insights, and essential FAQs to equip you with the knowledge needed to make informed decisions during life’s toughest moments.

What is Old Mutual Funeral Policy?

Old Mutual Funeral Plan is a financial product designed to provide financial assistance to individuals and their families during the challenging and often costly times associated with funerals. This policy offers coverage specifically tailored to assist in meeting the expenses related to funeral arrangements and services when the policyholder or their nominated beneficiaries pass away.1Essentially, it operates as a form of insurance where, upon the death of the insured individual or covered family members, Old Mutual steps in to provide a lump sum or benefits specified in the policy to help cover funeral costs. These costs typically encompass various expenses such as caskets, burial or cremation services, transportation, and other related expenditures. Old Mutual Funeral Policies come in different coverage amounts and offer flexibility  to fit various needs, ensuring that policyholders can select a plan that aligns with their requirements and budgetary considerations.

How Does Old Mutual Funeral Work?

Old Mutual Funeral Cover operates as a protective financial net for policyholders and their nominated beneficiaries during times of loss. Here’s a breakdown of how it typically functions:

1- Policy Acquisition

A person interested in availing Old Mutual Funeral Cover selects a policy that best suits their needs. They choose the coverage amount and policy terms that align with their preferences.

2- Premium Payments

The policyholder pays regular premiums to Old Mutual as per the agreed schedule, ensuring the policy remains active and the coverage stays in effect.

3- Coverage Activation

Once the policy is in force and the waiting period (if applicable) has lapsed, the coverage becomes active. During this period, if the policyholder or their nominated beneficiaries pass away, the policy pays out benefits as per the terms and conditions.

4- Claims Process

When a covered individual passes away, the nominated beneficiaries or the policyholder’s family initiate the claims process. They contact Old Mutual and submit the necessary documentation, such as a death certificate and policy details, to process the claim.

5- Benefit Payout

Old Mutual assesses the claim and, upon approval, disburses the agreed-upon benefits to the beneficiaries. These benefits are intended to cover funeral-related expenses, such as funeral service costs, burial or cremation expenses, transportation, and other related fees mentioned in the to claim old mutual funeral plan

How to Claim Old Mutual Funeral Plan?

Claiming an Old Mutual Funeral Plan involves several steps, and the process is generally straightforward. Here’s a simplified guide on how to claim your Old Mutual Funeral Policy:

1- Contact Old Mutual

As soon as a covered individual passes away, notify Old Mutual. You can reach out to them via their dedicated helpline or contact your insurance agent. Old Mutual’s representatives will guide you through the claims process.

2- Prepare Documentation

Gather the necessary documents required to process the claim. This typically includes:
  • Original death certificate of the insured individual.
  • Policy details: Policy number, the name of the insured, and relevant policy documents.

3- Submit Claim

Submit the required documentation to Old Mutual. Ensure all documents are complete and accurate to expedite the claims process. You may need to fill out claim forms provided by Old Mutual.

4- Claim Assessment

Old Mutual will review the submitted documents and assess the claim. They might verify policy details and check if the policy was in force at the time of the insured’s passing.

5- Benefit Payout

Upon approval of the claim, Old Mutual will disburse the benefits as per the terms of the policy. The beneficiaries or the policyholder’s family will receive the payout, intended to cover funeral-related expenses.It’s crucial to initiate the claims process promptly after the insured’s demise and ensure all required documents are provided accurately to avoid delays in benefit payouts. Additionally, if you encounter any difficulties or have questions during the process, Old Mutual’s customer service representatives are available to assist you.

Advantages and Disadvantages of Old Mutual Funeral Policy

Let’s explore the advantages and disadvantages of an Old Mutual Funeral Plan:


  • Financial Support: The policy provides a financial safety net, offering assistance to cover funeral expenses during a difficult time.
  • Variety of Coverage: Old Mutual offers various coverage amounts, allowing individuals to select a policy that aligns with their needs and budget.
  • Added Benefits: Some policies may include additional perks like repatriation services or cash payouts, enhancing the overall value of the policy.
  • Peace of Mind: Knowing that there’s a plan in place to assist with funeral costs can provide peace of mind for both the policyholder and their family.


  • Waiting Periods: Some policies have waiting periods before the coverage becomes effective. During this period, full benefits may not be available.
  • Policy Lapses: Failure to pay premiums can result in the policy lapsing, leading to a loss of coverage and benefits.
  • Exclusions and Limitations: Certain exclusions, such as pre-existing conditions, may apply. It’s essential to understand the policy’s terms and limitations.
  • No Refunds on Cancellation: Typically, there’s no refund if you cancel the policy, as it’s not a savings product but rather insurance meant for covering funeral expenses.

Pricing and Discounts of Old Mutual Funeral Policy Cover

The pricing and potential discounts associated with an Old Mutual Funeral Policy can vary based on several factors. Here’s an overview:

Pricing Factors

  • Coverage Amount: The selected coverage amount significantly influences the premium. Higher coverage typically means higher premiums.
  • Age of the Insured: The age of the policyholder can impact the premium. Generally, younger individuals might secure lower premiums than older individuals for the same coverage.
  • Additional Benefits: Opting for extra benefits or riders, such as extended coverage for family members or additional services, can increase the premium.

Discounts and Incentives

  • Payment Methods: Old Mutual might offer discounts for choosing specific payment methods like annual payments instead of monthly installments.
  • Loyalty Rewards: Long-term policyholders may receive loyalty rewards, such as reduced premiums or additional benefits, as an incentive for maintaining their policies over time.
  • Promotional Offers: Old Mutual might occasionally run promotional campaigns or offers that provide discounted rates or extra benefits for new policyholders.
Understanding these pricing factors and potential discounts can assist individuals in choosing a policy that not only meets their coverage needs but also aligns with their budget and financial goals. It’s advisable to compare different policies, consider the associated costs and benefits, and consult with an Old Mutual representative to make an informed decision.

Is getting Old Mutual Funeral Plan a good choice?

Deciding whether an Old Mutual Funeral Policy is a good choice depends on individual circumstances, preferences, and financial considerations. Here are some factors to consider:

Reasons Why It Might Be a Good Choice:

  • Financial Security: The policy offers financial support during a challenging time, ensuring that funeral expenses are covered without burdening the family.
  • Flexible Coverage: Old Mutual provides various coverage options, allowing individuals to select a plan that suits their needs and budget.
  • Added Benefits: Some policies come with additional benefits like repatriation services or cash payouts, enhancing the overall value.

Considerations Before Choosing

  • Cost vs. Benefits: Assess whether the premiums and coverage align with your financial situation and the expected benefits.
  • Policy Terms: Review the policy terms, including waiting periods, exclusions, and limitations, to ensure they meet your expectations and needs.
  • Alternative Options: Consider other avenues, such as savings or alternative insurance products, to cover potential funeral costs.
Ultimately, an Old Mutual Funeral Plan can be beneficial for those seeking financial assistance specifically for funeral expenses. However, it’s crucial to thoroughly understand the policy terms, compare options, and evaluate whether the benefits outweigh the costs based on individual circumstances before making a decision.


Old Mutual Funeral Policy can offer peace of mind during challenging times by providing financial support to cover funeral expenses. Understanding the policy terms, coverage details, and claiming procedures is crucial to ensure that the policy serves its intended purpose effectively.Remember, each policy might have unique features and conditions, so it’s wise to carefully review and compare policies before making a decision.


1. Do you get your money back if you cancel an Old Mutual funeral policy?

No, typically, you won’t receive a refund if you cancel the policy, as it is not a savings product but rather insurance meant to cover funeral expenses.

2. What happens if I miss paying premiums?

Failure to pay premiums on time might result in the policy lapsing. In such cases, the coverage will cease, and no benefits will be payable.

3. Can I add more beneficiaries to my policy?

Yes, you can generally update your beneficiaries by contacting Old Mutual and submitting the required forms or documents.

4. Are pre-existing conditions covered?

Old Mutual may have specific terms regarding pre-existing conditions. It’s advisable to check the policy details or consult with a representative for clarity on this matter.

5. How long does it take to process a claim?

The duration for processing claims varies but typically can take a few days to a couple of weeks, depending on the completeness of the submitted documents and the specific circumstances.