AT&T Insurance Claim Guide-2022

AT & T Insurance

AT&T Corporation, formerly known as the American Telephone and Telegraph Firm, is a telecommunications company based in Dallas, Texas. It offers long-distance phone and other telecommunications services. It is a descendent of the American Telephone and Telegraph Corporation, which developed much of the United States’ local and long-distance telephone network links, eventually becoming the world’s largest company and a telecommunications industry standard. In 1996, this business voluntarily split into three smaller companies, keeping the AT&T name.

Buy AT&T Phone Insurance

You’ll have a lot of options if you decide to acquire insurance within 14 days of purchasing your phone. There are three options for phone insurance: the manufacturer, your mobile service provider, and independent insurance firms.

AT&T, for example, makes it simple to get security and pay for it over time on your monthly phone payment. Within thirty days of activating your phone, you must acquire insurance. You can also purchase insurance from your phone’s manufacturer. Your plans can be accompanied by technical help through phone, in-store, or online chat, which is a significant benefit.

Purchasing insurance from a non-affiliated provider gives you more options. You can register at any moment if your phone is in excellent functioning order. You might be able to get a discount if you cover other products with the same company, such as appliances, cars, or your home. Furthermore, it never hurts to inquire.

AT&T Phone replacement

If your phone breaks down, gets lost, or is damaged while using AT&T wireless service, you can get a replacement handset for free. If you have technical issues with your newly purchased phone, it may be covered by a manufacturer’s warranty, and you may easily mail it in for a replacement. Otherwise, you can replace your phone if you choose AT&T’s insurance partner Asurion’s mobile insurance. If your phone is still under warranty or is covered by insurance, you’ll obtain a replacement within days.

You can replace the AT&T Insurance during the warranty period. There are some steps by following which you can replace your phone.

Check your phone’s warranty terms and conditions to see if it’s authorized.

Only AT&T or an accredited dealer can provide warranty coverage for equipment purchased from them. The device must also be free of any liquid or physical damage, or it will be judged non-conforming. The warranty duration for a new phone is one year from the date of purchase. The warranty duration for “Certified New” or “Certified Repair” devices is 90 days from the date of purchase.

  • Apple devices, such as the iPhone and iPad, can only be returned to an Apple Retail Store or covered by AppleCare.
  • AT&T’s warranty does not cover pre-owned AT&T phones.
  • Use the manufacturer’s warranty that came with your phone if you bought it anywhere other than AT&T.

Call 800-331-0500 to reach AT&T’s customer service department

After contacting customer support, explain that your phone is broken or malfunctioning and that you require a replacement. To confirm warranty and service, provide your AT&T account information to the customer support carrier, including an email address and phone number. A customer service representative will send any additional steps or activities will be sent to you by a customer service representative.

  • You can take your phone to an AT&T shop to file a warranty claim, but they may not be able to repair it right away
  • When contacting customer service, be respectful

Wait for a replacement phone to arrive in 4 to 6 days

When AT&T receives your warranty claim, they will send you a replacement phone that is identical to or similar to the one you now have. The phone you acquire may be refurbished or pre-owned, but it comes with a 90-day warranty if it’s also malfunctioning.

  • You can also pay for fast shipping and get your replacement in as little as 1-2 days.

When changing your phone, you may need to use your old phone’s SIM card, memory card, and battery.. If you’re unsure what to do, take your new phone and your old phone to an AT&T shop for assistance.

Return your old phone to AT&T with the included shipping within 10 days

Return postage for the old phone will be included in the replacement box. Placing your old phone in a box with a prepaid sticker on the front is a good idea. Within 10 days, take the box to the post office or mail it with regular mail; otherwise, you will be charged the entire amount of the gadget.

  • To ensure that your old phone reaches the warranty center, use the package tracking information supplied on the attached postage label. If not, you must file a claim with the United States Postal Service

Please pay the charge on your following statement if your phone is ruled ineligible for warranty

You won’t have to pay anything if your old phone is still under warranty and there is no further damage. If your handset is broken or out of warranty, the cost of a new phone will appear on your next payment. Pay a little extra on your bill now to prevent any further fees.

If you can’t pay the cost in full right once, you can work with AT&T to spread it out over several invoices.

AT&T Insurance claim

To file an insurance claim, you need to follow these steps.

Within 30 days of purchase or upgrade, sign up for AT&T Wireless Insurance

AT&T provides three different tiers of coverage, each with its own set of advantages and disadvantages. If your old phone breaks down, is lost, stolen, or damaged, every level of coverage includes a replacement phone. If you don’t enroll in an insurance plan as soon as you buy or upgrade your phone, you won’t be covered.

  • Standard cell phone insurance is around $9 per month and only covers replacement phones
  • The AT&T Mobile Protection service, which includes tech-enabled apps and photo storage, costs around $12 per month
  • For $35 per month, AT&T’s Multi-Device Protection Package includes all services for up to three lines
  • You can alter your tier at any moment if you are currently enrolled in one of the insurance plans

On the AT&T and Asurion websites, you can file a claim

To provide coverage and replace phones, AT&T uses the insurance website Asurion. Log on to the website and, in the middle of the screen, select “Start Claim.” For AT&T login, enter your phone number and password. Fill out the claim form before clicking the “Submit Claim” button.

  • Here is where you can begin your insurance claim:
  • Within 60 days of the phone being lost or damaged, you must file a claim. You may be obliged to pay the full replacement charge if this does not happen
  • Just in case you make a mistake, double-check all of your information before submitting it.
  • If your phone is stolen, the website may advise you to turn off your service temporarily.

Warning: Making a false claim is considered fraud, and you could face legal action.

Wait for your replacement phone to arrive in the mail, which could take up to three days

If you file a claim on a business day, your replacement phone should arrive the next day. If you file a claim on the weekend, you may not receive a replacement for another 2-3 days. You can begin using your new phone as soon as you receive it.

  • If your new phone is not working, you will need to take it to an AT&T store to have it activated.

On your wireless statement, pay the deductible for your phone

Your deductible amount is determined by the type of phone you own. A deductible for a cheaper flip phone or non-smart device could be as low as $25-75, yet a modern smartphone can cost roughly $225-$299 when replaced. To avoid further costs, pay your deductible in full on your next billing period.

  • With $1,500 in equipment insurance, you can only make two claims per year
  • The deductible can be paid in installments over several months. To learn more about your options, contact AT&T Customer Support


Insurance is definitely beneficial because it gives you a sense of happiness and security. Phones are becoming smarter, but they are also becoming more expensive. Having your phone covered gives you peace of mind that if something goes wrong, your insurance company will cover you all the way. You can use the AT&T insurance claim service at any time and receive a new phone.